Refund and Returns Policy

Thank you for shopping with Agri Market Insight & Access Limited. We aim to ensure you are completely satisfied with your purchase. However, if your item is faulty or if you are unhappy for any reason, you may return it to us for a refund, exchange, or store credit. Please read the details of our policy carefully to understand your rights and responsibilities.

Returns Policy

All returns must be initiated within 14 days of the purchase date or receipt of goods, whichever is later.
Returned items must be in new, unused condition, with all original tags, labels, and packaging intact.
Items not meeting these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are non-returnable:

Products damaged through misuse, improper handling, or not in their original condition.
Special-order or customised items unless they arrive damaged or defective.

Refund Policy

We offer refunds under the following conditions:

Faulty or Damaged Products: A full refund will be issued once the returned item is inspected and verified as faulty.
Pricing Errors: If a product was purchased at an incorrect price, a full refund will be processed promptly.
Change of Mind: Refunds for items returned in unused and sellable condition may be issued at our discretion (excluding shipping fees).

Shipping costs for returning an item are non-refundable unless the return is due to an error on our part or a faulty product.

Return Process

Contact Us
Email our customer service team at office@agrimarketia.com to request a Return Merchandise Authorisation (RMA) number. Provide your order details, a description of the issue, and any supporting photos if applicable.
Prepare Your Return
Once you receive your RMA number, pack the item securely in its original packaging. Include the RMA number and your proof of purchase inside the package.
Ship Your Return
Send your return to the address below:
Agri Market Insight & Access Limited
Attn: Returns
RMA # [Insert Your RMA Number]
AMIA House
Burston Court, Burston Lane
Crediton
EX17 6LB
United Kingdom

We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.

Processing Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to the original payment method.
For exchanges, replacement items will be shipped after approval and may be subject to stock availability.